Customer Service job paying $50k-$55k for a leading financial services company with HUGE career opportunities

Your new company

This highly successful financial services company based in the Inner West are a leading specialist within their sector and are known for innovation and high level service delivery. If you\u2019re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you!

Your new role

This is a varied role and the types of calls you will take will vary throughout the year.

• Day-to-day you will provide top quality customer service to enquiries about statements, customer account information, online self-service access, queries about dividend payments, querying calculations and a range of seasonal based enquiries.
• You will take calls from general members of the public through to financial advisers or lawyers and provide them with information over the phone, generating financial statements, as well as providing assistance to more technical/complex queries, which will require you to think on your feet and use a variety of systems to source the information you need.

Full training is provided and your learning will be staggered, starting with the more basic support and adding to your skill set later.

What you'll need to succeed

• You will have excellent customer service experience and demonstrate great rapport building and communication skills.
• An interest in the Financial Services Industry is desirable.
• You will be good at time management and have attention to detail.
• You must have the skills to thrive in a fast paced, ever changing environment whilst striving to meet your KPI\u2019s in a positive, enthusiastic manner.

What you'll get in return

• In return you will work for a reputable company and receive between $50-$55k + Super depending on experience.
• Be flexible to work a roster which ranges from 8am to 8pm but most of the hours will be during 8am to 6pm with late shifts required every 3-4 weeks+.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Rosie Abley on 02 8062 6150.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.