About the Company:

You will be working for a large, highly established government organisation that works directly with the people of NSW to provide high quality services such as; security and financial support services.

About the Role:

We are seeking a professional and dedicated team member to deliver courteous, empathetic and efficient customer service to the clientele of the organisation.

Duties:

• First point of contact for public enquiries - providing information & transferring calls.
• Managing difficult callers and providing a high level of customer service.
• Accessing databases to locate accurate information to relay and updating database.
• Processing customer applications and data entry.

Skills & Experience

• Previous customer service experience is highly regarded.
• Experience in processing high volume of applications, documents and inputting data into systems.
• An ability to manage difficult customers and diffuse over the phone.
• IT and computer navigation skills - touch typing, using databases.
• A high level of resilience and empathy.

Culture & Benefits

• Work for a large Government Organisation, with exposure to ongoing projects.
• Attractive hourly rate of $25-30 per hour + super.
• Comprehensive training and ongoing development opportunities throughout your career.
• Professional and state of the art office space. Walking distance to transport and cafes/shops.

Please apply directly by clicking apply now and submitting your resume in word format. For a confidential discussion, please call John Atmar on 9615 5362, or email john.atmar@randstad.com.au