Position Summary:

Ducere is a social enterprise that delivers pioneering education initiatives in Australia and Africa. The Ducere Global Business School partners with universities, innovative organisations and global leaders to be the most industry-relevant business school in Australia.

Our higher education programs fund the ground-breaking publishing, school development and mentorship work of the Ducere Foundation, which provides unique learning and leadership opportunities in over 20 African nations.

In Latin, the word Ducere means \'to lead\' or \'to guide\'. We believe that leadership and education are fundamentally connected, and that today\'s students are best served by higher education that is flexible, practical, industry-relevant and innovation-focused. By bridging the gap between real industry leadership and rigorous academic guidance, our Bachelor and MBA programs deliver unique enterprise skills for the 21st-century innovation economy.

Duties and Responsibilities:

Reporting to the Head of Student Experience, the primary role of the MBA Student Experience Officer is to work with MBA students, academics and industry partners (KMPG, SEEK, Department of Education and others) to deliver a premium student experience and support student success. 

Your key responsibilities will be:

• Proactive communication with students, industry partners and academics to establish a positive connection and ensure the highest level of engagement
• Proactive engagement with students in relation to their study and progress needs, and updating records to reflect this
• Provide technical and administrative support as needed to students, industry partners and academics in the use of the student portal and various communication tools
• Reporting and communication of student progress (individual assessments and industry projects)
• Maintain an up-to-date knowledge of Ducere courses
• Maintain understanding of course, admission and enrolment related policies and procedures
• Manage student information and maintain up-to-date records; logging interactions through established processes
• Contribute to MBA program improvement strategies and efficiency of every day processes 

Key Competencies:

• Passion about education and student outcomes
• Driven, action oriented and collaborative 
• Ability to positively engage students, academics and industry partners (KMPG, SEEK, Department of Education and others) through active listening; understanding any issues in order to provide necessary support and guidanceEmotionally intelligent and able to demonstrate empathy when dealing with sensitive student issues
• Charismatic communicator who is able to build rapport and nurture relationships with diplomacy
• Demonstrated ability to provide high quality and professional customer service
• Strong project management and time management skills
• Ability to prioritise workload and adapt to changes
• Ability to work positively and efficiently in a team environment
• Ability to give and take feedback positively and apply quickly
• Experience working in an LMS / Moodle environment is desired