About Us

We get it. Just when life should be full of possibilities, cancer crashes into a young person's world and shatters everything.

We help young people cope with cancer in their family. Through CanTeen, they learn to explore and deal with their feelings about cancer, connect with other young people in the same boat and if they've been diagnosed themselves, we provide specialist, youth-specific treatment teams.

By feeling understood and supported, young people develop resilience and can rebuild the foundations that crumbled beneath them when cancer turned their life upside down.

No matter which role you are in, working for CanTeen is how you can be the difference.

About the Role

CanTeen relies on the support of the public with 90% of the organisation's income coming in the form of public donations. The balance, around 10%, is provided by government. As a result, The Supporter Care Team are looking for a Supporter Relations Officer who will be supporting all aspects of the Supporter Care and administration.

This is a customer service role which will nurture long term relationships with new and existing supporters to increase revenue, reduce supporter attrition and grow loyalty.

A major component of your role will be running the day to day supporter care and administration activities relating to the CanTeen Regular Giving Program (the Can Do Family). Logical and organised, you are a skilled communicator, who can easily understand and improve administrative systems and engage and build rapport with a diverse range of people. 

Selection Criteria: 

• Demonstrated customer service experience and an ability to represent CanTeen to supporters in a professional manner
• Similar experience in a customer service position for a charity or commercial organisation
• Superior customer service skills
• Excellent database and data entry skills
• Solid attention to detail is essential
• Strong verbal and written communication skills
• Strong organisational and administrative skills
• Ability to work well within a team
• Ability to build relationships quickly and easily
• Ability to deal with difficult customers
• Good computer skills, especially MS Office and familiarity with databases