The Company

Work for a dynamic, resourceful firm who believe in sustainability and finding solutions to the world's biggest challenges. Being a leader in their field for close to 100 years, this global organization is known for producing innovative and reliable products to the commercial sector. They approach their customer base with a consultative approach ensuring an excellent standard of service is provided. Based in Macquarie Park, they are searching for an experienced Order Processing Customer Service Officer to help them deliver exceptional client service.

The Benefits

• Opportunity for you to build your customer service and administration skills working for a global organization listed on the NYSE
• Prime location that is within a few minutes' walk from Macquarie Park train station

The Job

Reporting through to the Customer Service Team Leader, your responsibilities will include:

• Answering all inbound calls from Customers and internal stakeholders regarding their orders handling queries
• Liaising with the warehouse regarding issues relating to proof of deliveries, specialized exports and escalations
• Managing the out of the ordinary order process from start to finish and advising customers of any stock shortages
• Processing payments via EFT or Credit Card
• Communicate with the delivery company regarding any issues with orders
• Liaise with Sales and Field Staff to resolve any outstanding queries regarding held orders
• All other tasks as required by the Customer Service Team Leader

The Candidate

To be successful in this role, you must have experience in the following:

• 1-2 years' proven track record working in an order processing environment with an understanding of logistics / inventory control / warehouse environment
• Degree Qualified (or in progress)
• Experience within the FMCG or Freight/Logistics sector is highly advantageous. Candidates who have worked in a warehouse and seeking a change into an office environment will be considered for this role
• Strong written and verbal communication skills are a must

How to Apply

If you are a Customer Service professional and seeking a role with a stable company working in a vibrant and dynamic team, send your application to lburks@sbrecruitment.com or call Lily or Jenny 02 9002 5000 for a confidential conversation.