Your New Company

Our client is an Australian Household market leader and has been around for over 80 years. This is an innovative organisation dedicated to excellent quality provided to staff and suppliers. This highly reputable company has a great opportunity for a proven Customer Service Team Leader. You will be joining a stable and loyal team and ultimately maximising the quality of service to customers. The successful candidate will be leading a large National team and will be in charge of the co-ordination for the department; focusing on improving efficiencies and enhancing customer experience.

Your responsibilities

• Ensure exceptional customer service is provided through Quality Assurance measures


• Continuous mentoring, coaching and motivation of staff members to improve personal development


• Keeping the staff up to date on IT changes, rollouts and developments


• Evaluating business practices, providing training and creating initiatives to improve work effectiveness


• Maintain and build key relationships with internal and external stakeholders


• Report on targets and progress to management and present to Management


• Liaising with customers, suppliers & various teams in order to deliver customer satisfaction


• Review existing processes and look for opportunities to improve

What we need from you

• Strong Customer Service/Call Centre experience - Team Leader/Supervisor essential


• Strong people management experience, the ability to manage a flexible working environment and ensure deadlines are met and expectations exceeded


• Proven experience in improving business efficiencies and driving a team


• Ability to engage both staff and clients


• Drive processes and procedures


• Excellent presentation skills and a high level of professionalism

What's in it for you?

• Attractive base remuneration of $70,000-$80,000 + Super


• Be part of a highly reputable market leader in their field in a key leadership role


• Stable, full-time hours in a location close to home


• Invaluable experience across multiple business functions

If you require further information please call Gabrielle Boniface on (02) 9615 5353 or email gabrielle.boniface@randstad.com.au