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• Full time Position, Tullamarine VIC
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• Great team environment
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• Be valued rewarded and recognised
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Who we are

Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients.

Cleanaway employs over 4,000 people from a wide range of cultures, educational and career backgrounds, and ages. We actively promote equal opportunity and employ, train, develop and promote employees based on merit, according to their interests, skills and ability. We are committed to building a safe working environment and ensuring the wellbeing of all our employees.

Your new role

Reporting to the Customer Service Team Leader, you will be responsible for the day to day interaction with our customer accounts. This is a fast paced, varied role where you will be required to respond to internal and external customers in a positive, professional and timely manner along with completing daily data entry and processing. As part of this position you will be responsible for identifying opportunities to value add along with filing and archiving documentation associated with customer service records. Your responsibilities will also include…

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• Process requests in the sales force CRM system
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• Meet set KPI’s
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• Manage customer complaints to resolution, following set procedures
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Your skills and experience

The ideal candidate will have previous experience working with a diverse range of stakeholders in a customer service team or office environment. You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure. You will also require the following

Skills and experience…

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• Experience in a data entry role
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• Excellent communication and time management skills
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• Highly organised 
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• Intermediate skills in MD office suite is required
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• Previous experience using CRM tools e.g. Sales Force would be highly regarded
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Benefits

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• Great team environment
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• Training and development opportunities
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• Strong leadership team
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• Opportunity for career progression
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• Be valued, rewarded and recognised
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How to apply

Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.

Please note that applicants for this position will be required to meet Cleanaway’s employment criteria. This includes work rights, medical assessment and drug and alcohol testing.

If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking “Apply”

https://www.cleanaway.com.au/