Alphacare is a family owned and operated business supplying equipment to the Healthcare industry nationally.

Our specialised knowledge gives us great scope to deliver national projects in any metropolitan or regional location. As a dynamic industry leader Alphacare has a reputation for excellence and innovation that is only possible with experience.

Our Values Loyalty, Integrity, Excellence, Dedication are consistent with the way we do business.

Position Purpose:

We are looking for a customer-oriented individual to liaise with incoming requests in respect of the products and services offered by our organisation. The focus is on providing and processing accurate information in response to these inquiries, concerns and/or requests. The target is to ensure excellent service standards and maintain high customer satisfaction.

Position Responsibilities:

• Deal directly with customers either by telephone or email;
• Respond promptly to customer enquiries;
• Handle, resolve or appropriately escalate customer matters;
• Provide pricing and product information;
• Process orders, applications, and requests;
• Organise workflow to meet customer timeframes;
• Maintain records of customer interactions and transactions;
• Record details of inquiries, comments, complaints and actions taken;
• Manage data entry and administration activities;
• Communicate and coordinate with internal departments.

Required Experience and Capabilities:

• Minimum of 2 years office experience preferable with phone/email client interaction;
• Knowledge of customer service principles and practices;
• Capability across the Microsoft Office suite of products and in-house systems;
• Flexible and adaptable to change;
• Client focus orientated;
• Accurate data entry skills;
• Strong team alignment;
• Excellent communication skills - verbal and written;
• Good listening skills;
• Ability to multitask, prioritise and manage time effectively;
• Ability to identify a possible business opportunity;
• Attention to detail and accuracy;
• Adaptable and resourceful.

Only Shortlisted Applicants will be contacted.