ABOUT ADP

Architectural Designer Products (ADP) specialise in the manufacturing of bathroom furniture. Established in 2001 as a family run business, ADP have built a reputation on innovative, high quality and distinctive designs. ADP have experienced sensational growth, almost doubling their workforce over the past year and hence, are seeking a CUSTOMER SERVICE TEAM COORDINATOR to join our team and lead our sales customer service team.

THE ROLE

ADP is seeking a hard working and motivated professional to join our supportive and ethical team, based in ADP's factory in Unanderra, NSW. This is a full - time, permanent opportunity. The hours of work are Monday to Friday, 9am to 5pm.

Your duties will include but are not limited to:

• Mentor and manage the internal sales customer service team in a charismatic and motivational manner
• Provide all round support to the internal sales team
• Organise regular team meetings to coordinate the teams productivity and measure time management success
• Lead in\u2013house information sessions and workshops to help develop the skills of the sales team
• Directly report to and work closely with the Financial Controller to achieve set KPI targets at planned intervals
• Create a culture of innovation to encourage new improvement methods to streamline the sales process and enhance efficiency
• Prepare weekly and monthly reports based on team objectives and other ad-hoc reports to measure the sales performance
• Confidently present evidenced sales information during executive meetings
• Continuously work with the production team and various other departments to improve service delivery, as per customer expectations
• Keep up to date with ADP's customer service obligations and product information
• Support customer service requests and oversee the delegation and resolution of difficult complaint queries
• Assist in the preparation of sales / warranties / credits, prepare quotes and check the accuracy of job sheets, as required
• Assist with any hoc related duties including answering the phones, data entry, reception support, etc
• Provide support in the preparation of customer quotations in a timely manner

YOUR BACKGROUND

• 5+ years in a leadership role, preferably in the manufacturing environment.
• A proven record in leading a customer service team
• Demonstrated experience in business process improvement
• Strong interpersonal skills and exceptional communication skills
• Demonstrated experience in developing relationships with internal stakeholder
• Intermediate computer skills with proficiency in the Microsoft office suite including Excel
• A background in accounts and data entry would be advantageous
• Ability to multi-task and prioritise duties
• Excellent organisation skills complimented by a high attention to detail
• Ability to act patiently and tactfully in high pressured situations

This is a role that will lead our Customer Service Team to develop strong relationships with the whole of the business.  

The successful applicant will be offered a salary package that reflects their skills and experience.

For further information on the role please contact Rachel on 4260 5913.