• Innovative & global leader of specialised Medical Devices
• Delivering exceptional service & processing medical orders
• Macquarie Park | $28-$30/hr + super | Ongoing Temp

Client Details

Our client is a leader in their market of Medical Devices and Equipment renowned for some of the most innovative and cutting-edge technologies. Currently seeking an experienced Customer Service Rep to provide support and assist with processing orders.

Description

As a Customer Service Officer you are responsible for delivering a high level of customer service and support to both internally and externally (Healthcare professionals/Stakeholders/3rd Party Providers).

• Register and process incoming orders within allocated dispatch timelines
• Manage and maintain work flow processes
• Maintain company database of customer information/details
• Track orders from dispatch to delivery
• Maintain strong working relationships with external and internal stakeholders
• Handle customer enquiries; product info, stock, pricing, order/delivery status etc
• Investigate and resolve problems; including credits & returns
• Maintain company database of customer information/details
• Liaise with warehouse, dispatch, 3PL providers, to ensure smooth process

Profile

• Experience in a similar position encompassing orders processing
• Background in FMCG, pharmaceutical, medical device, consumer goods or related industry
• Good understanding of demand planning
• Excellent verbal and written communication skills
• Manage a busy workload and adhere to deadlines
• High level of data entry skills - speed and accuracy
• Exceptional attention to detail
• A true team player with a strong work ethic
• Self-motivated and able to use initiative
• Must have experience in at least one of these order processing systems- JDE, SAP or Oracle
• Knowledge of JD Edwards (JDE) or JDA is very highly desired
• Intermediate MS Office skills

Job Offer

Join a leading Medical Device company with a friendly, caring and collaborative team culture and environment.

This is an on-going temp contract starting ASAP, with potential to go permanent

Walking distance from public transport & free on-site parking available

To apply for this position, please click the 'Apply Now' button below. For a confidential discussion, please contact Elmira Naghizadeh on 02 9195 2951.