The role?

The primary responsibility of this role will be to lead and coach the Customer Service team at our Sydney office to deliver customer service excellence. You will deliver continuous improvement in service quality, employee development, company compliance to health and safety.

Specific focus will be on;

• Personally manage key customer relationships and support team in dealing with customer issues
• Develop KPI's and continuously analyse customer satisfaction
• Plan & schedule staffing levels in line with business volume and targets
• Continuously train and coach all employees in your department and improve processes and procedures
• Hold daily briefings with your team to communicate strategies, actions, and daily business performance
• Delegating duties, communicating clear instructions to the team
• Assist with processing and fulfilment of Sales Orders
• Monthly reporting to the Sales Manager

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

• Minimum 5 years supervisory/management experience in a customer service orientated environment
• Proven ability to lead, grow and maintain a cohesive and high performing team of approx. 8 people and collaborate with other departments within the business.
• The ability to work in a fast paced and challenging environment.
• Experience with Microsoft 365 programs
• Have strong written and verbal communication skills
• Planning, organization & time management skills
• Excellent customer service and sales skills
• Previous experience dealing with technical or mechanical products is an advantage

This is a permanent position with full time hours, located in Rydalmere. An attractive salary is on offer for

an individual who is passionate about customer service and has the ability to work collaboratively as a team leader with Australia's leading roof rack brand.