The successful applicant will act as the main link between Domino's customers and their network of franchisees and management responding on all social media platforms. The position will field enquiries and resolve customer concerns via telephone, posts on forums and websites, plus manage enquiries and complaints on social media (including Facebook, Twitter and Instagram).

The successful applicant will work from home for approximately 15-25 hours per week on a rotational two-week roster with one shift a fortnight being conducted from the Brisbane-based head office's marketing team in Hamilton, Portside.

The position will interact with customers on behalf of the organisation and be the voice of the business to help maintain high levels of customer satisfaction.

To be successful in this role you will need:

• Excellent written and verbal communication skills
• Conflict resolution skills in order to respond to complaints effectively 
• Strong customer service skills
• Experience with social media channels including Twitter, Facebook, Instagram and YouTube and the ability to engage with audiences through these channels
• Great time management
• The ability to work autonomously
• Initiative and be trustworthy and reliable   
• To be available to work nights and weekends. 

Previous experience working in customer service roles and with social media will be highly regarded.

If you think you have what it takes to join a fast paced, dynamic brand who are leaders in their field and you think you can thrive in the role, get in touch today.

Please send your resume and cover letter direct to carla.swan@dominos.com.au by COB 29th January 2018

Only successful applicants will be contacted. 

Carla Swan, Team Leader \u2013 Customer Feedback - carla.swan@dominos.com.au